Returns & Refunds policy

At SoSo Deluxe, we are committed to providing quality products and reliable service. Please read our policy regarding returns and refunds carefully.

We maintain a strict policy of not accepting returns, exchanges, or cancellations once an order has been shipped, except under the specific circumstances detailed below.

Exceptions to the No-Return Policy

We will only accept claims and process refund requests if one of the following situations applies:

1. Product Not Received: If your order is confirmed as lost by the carrier and has not been delivered to the shipping address.

2. Product Arrived Defective or Damaged: If the received product presents manufacturing defects or has been damaged during transit.

3. Product with Issues: If the delivered product does not match the order or presents major operational or compliance issues.

Claim Submission Deadline

To be eligible for a claim under one of the exceptional cases listed above, you must inform us within a maximum period of 5 (five) calendar days following the date of delivery, as confirmed by the carrier.

Claim Procedure

To report a non-received, defective, or problematic product, you must contact us immediately via email at:

• contact@sosodeluxe.com

Your claim email must include:

• Your Order Number.

• A clear description of the issue encountered (non-receipt, defect, etc.).

• In cases of defectiveness or issues, visual evidence (photos or videos) of the defect or damage is mandatory.

Refunds

If your claim is accepted (product not received, defective, or problematic), we will process the refund.

• Refund Timeline: The refund will be processed within a maximum of 30 days from the date we confirm acceptance of your claim.

• Payment Method: We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Non-Refund/Claim Refusal

We reserve the right to refuse any claim if:

• The claim is submitted after the 5-day deadline following delivery.

• The provided evidence does not clearly establish the defect or issue.

• The product was damaged by the customer after delivery (misuse, accident, etc.).

Gifts

• If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your accepted claim/refund.

• If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail at contact@sosodeluxe.com.